FAQ's
About Us
Ezemart is an online shopping platform where you can buy a variety of products from Cleaning to household essentials at affordable prices. We offer a hassle-free shopping experience with excellent customer service.
Delivery Charges
Delivery Charges is 200 Flat and abov 3000+ Amount Dc is Free.
Do You have any Shop?
How do i Pay?
We accept Cash on Delivery (COD) payment method:\ at your doorstep after check your receipt/ bill of your order.
What is your return policy?
We offer a 30 days return policy To return an item, Please refer to our return policy page for detailed instructions.
Delivery Time Expected?
It Will take 4-5 Business Days to deliver your Parcel.
Any Replacement Policy?
If you request for replacement. We will send our rider to you and he will replace that product. Replacement charges Rs 150/-
What is the reason for return?
If the item is not what you ordered or not as advertised or if damaged on delivery time:
Item #1
If you receive a product that’s different from what you ordered or not as described, please contact our customer support within 24–48 hours. We’ll arrange a replacement or refund as quickly as possible.
How do I place an order?
To place an order, simply browse through the product categories or use the search bar to find the items you want. Add them to your cart, proceed to checkout, fill in your shipping details, and choose your payment method to complete the order.
Do you offer free shipping?
Yes, we offer free shipping on orders above a Rs 3000+ amount.
Can I cancel my order?
Orders can be canceled only before they are shipped. If you wish to cancel an order, please contact our customer support team immediately after placing it.
How long will it take to receive my order?
The availability of each product is displayed on the product page. If the product is out of stock, you will see an option of a back-in-stock notification.
How do I know if a product is in stock?
Delivery times depending on the location, but typically, you can expect to receive your order within 4-5 business days.
What are your customer support hours?
Our customer support team is available from 10 AM to 11 PM, Monday to Sunday.
How can I contact customer support?
Email: [ezemart313@gmail.com]
* Phone: +92-311-0102158 Contact during business hours from 10 AM to 11 PM, Monday to Sunday.
Check Parcel Before Payment
If you have ordered from Karachi then our personal delivery boy will allow yo to check the parcel before payment.
But unfortunately, if you have ordered from other cities, you can’t check before payment because to other cities we send parcels through courier service and they don’t allow to open parcel before payment, because of their safety policy.
But you don’t need to worry, we provide return and replacement policy.
Cart Options
Remove Any Product
Step 1 – Go to your “Cart”.
Step 2 – You can remove the item from your cart by clicking “X” button
Cart Icon
Cart Icon Available On top of right hand.